Receptionist

Position Title:   Front Desk Receptionist

Position Summary:
As initial contact, establish and promote a positive image to our clients of the Quatela Center for Plastic Surgery.

Qualifications:

• Associates Degree is preferred but High School Diploma is acceptable
• Excellent phone skills and interpersonal skills
• Proficient in Microsoft Word and Excel spreadsheets
• Experience with Electronic Medical Records preferable
• Ability to multitask
• Organized and efficient
• Able to handle a fast paced environment

Duties and Responsibilities:

• Greet clients and other visitors at front desk with friendly and helpful attitude
• Ascertain the nature of their visit to our practice and direct them accordingly.
• For new clients-organize, compile new patient registration information.
• Educate client on what to fill out and answer any questions pertaining to our paperwork.
• Obtain current photo ID (license) along with current insurance card.
• Scan insurance card information into our computer system
• Educate client on our HIPPA/Privacy Policy
• For returning clients, confirm current demographic information including any change to their insurance.
• Utilize practice software to enter all demographic information. Ensure data entered is correct and current.
• This is true for all phone appointments as well.
• If physician is running late; inform client of wait time.
• If client arrives early, thank them for arriving early but gently remind them of their scheduled appointment time.
• Direct clients to our waiting room
• Check the client in once this process is done so clinic staff are aware that patient is here
• Once the patient is taken to clinic, mark received and when they check out –mark out
• Collect payment for copays/insurance and money for cosmetic procedures.
• Be comfortable processing the payments with the billing department
• Run daily financial batch report
• Reconcile all superbills twice daily and run "No Show report" to be left in nurses' station or follow up by clinical team.
• Maintain petty cash box and lock in file cabinet overnight.
• Schedule appointments of all types-consult, pre-operative, post-operative, minor procedures, injections and follow up appointments.
• Understand the acceptable templates for each provider and abide by those guidelines.
• Prepare and audit daily schedules-includes trouble shooting for any problems in schedule balance or what types of appointments have been made.
• Confirm client appointments for Physicians, Nurses and Fellow.
• Reschedule appointments as necessary, using sound judgment when moving client to another day in regards to timeliness of appointment and the template
• Update schedule throughout the day as changes occur and inform clinic staff if needed
• Inform clinic manager or administrative manager of any concerns at front desk such as client upset or other possible complaint
• Utilize comprehensive knowledge of practice offerings to respond to inquiries regarding services, health care professionals and fees (via phone and in person).
• Schedule Federal Express packages to be picked up and deliver packages that have arrived
• Deliver pathology reports to nurses' station, deliver mail to appropriate offices/personnel
• Directly deal with sales persons, Mulbauer lab runner and direct accordingly
• Ability to screen calls and direct to appropriate personnel.  Able to page with clear and understandable voice.
• Handle special assignments and word processing as required supporting other staff.
• Participate in seminars and other practice promoting activities.