Secure Virtual Consultation

Secure Virtual Consultation

The Quatela Center for Plastic Surgery, a destination practice located in Rochester, NY, welcomes patients from out-of-town with secure virtual consultations. If you are ready to take the next step and meet with one of our plastic surgeons, our staff will make every effort to accommodate you.

We Make Traveling for Your Cosmetic Procedure as Easy as 1-2-3

Step 1: Request Your Consultation

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Use our online form to request your consultation. Choose the “Virtual Consultation” option. Provide us with your name, email address, phone number, procedure of interest, and any additional details you think would be helpful. Once submitted, a Patient Consultant will contact you within 24 hours.

Step 2: Attend Your Introductory Call

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Our Patient Consultants are here to guide you through every step of this process. During this initial call, a Patient Consultant will gather information regarding your goals for cosmetic surgery. You will be provided with a preliminary price range, details regarding your procedure(s) of interest, information related to both initial and long-term healing, and specifics related to the surgery itself. 

If we determine you are a candidate for surgery, we will schedule an in-person or virtual consultation depending on the procedure you are considering and personal preference; certain procedures require an in-person consultation. Prior to your consultation, you will be asked to complete an online health history as well as patient intake forms, including a consent to participate in a virtual visit/consultation. 

Step 3: Have Your Surgical Consultation

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Whether in person or virtually, there is a fee for a consultation with our physicians. 

In person: If you choose to travel by car or plane for your consultation, we will help you arrange hotel accommodations. During the in-person consultation, you will have an opportunity to meet with your Patient Consultant, tour our historic mansion, and have a one-on-one meeting with one of our plastic surgeons.

Virtual: Using the Nextech online communication platform, your Patient Consultant will review your medical history before you talk with your plastic surgeon about your concerns and goals for surgery. See details below.

After speaking with you, your surgeon will examine your areas of concern, and if applicable, use imaging software (facial procedures only) to show you possible results. We will then provide you with a surgical treatment plan based on your needs. Your Patient Consultant will walk you through a personalized surgical quote for the procedures that were discussed, applicable checklists detailing how to prepare for surgery, what to expect the day of surgery, and potential risks and complications. 

About Your Virtual Consultation

We conduct virtual consultations using the Nextech platform, which you may download for free from Apple’s App Store or Google Play. You will need a smartphone (iPhone or Android), tablet, or a computer with a web camera to participate in your consultation.

Preparing for Your Virtual Consultation

  • Please plan to be in a private, well-lit room at the time of your virtual consultation.
  • Please allow 45 minutes for a typical virtual consultation. 
  • We strongly recommend connecting to Wi-Fi to avoid service interruptions during your visit.

What to Expect

  • A member of our staff will review some brief health questions with you before you speak with your plastic surgeon virtually.
  • For breast and body procedures, you may be asked to disrobe so that your surgeon can evaluate you fully and recommend a treatment plan.
  • For facial procedures, your surgeon may use digital imaging software during or after your visit to help simulate possible outcomes.

Scheduling Your Procedure

After your consultation, you will have the opportunity to schedule your procedure at your convenience. Our consultant will advise you how far out your surgeon is booked and what you can expect during recovery to help you plan.

We offer patient financing through CareCredit® and Prosper to ease financial concerns for interested patients.

Prior to Surgery

You will need to have an in-person consultation and pre-operative visit with your surgeon prior to your surgery. Our surgeons reserve the right to alter their surgical plan after that visit to better fit patient needs. No additional fees will be charged for this in-person consultation and pre-operative visit.

Plan Your Trip

We have extensive experience supporting patients who travel here from within New York, other states, and outside the country. Our office is conveniently located just 10 minutes from the Greater Rochester International Airport (ROC) and close to many hotels, restaurants, and local attractions. Visit the following pages, then start planning your trip:

  • Travel Support: Discover the many ways we support our out-of-town patients.
  • Accommodations: Review information about nearby hotels that offer special pricing and support for patients of the Quatela Center.

Are You Ready to Get Started?

To begin your plastic surgery journey with the Quatela Center,  request a virtual or in-person consultation using our online form or call our office at (585) 244-1000 to schedule an appointment.