Quatela Center for Plastic Surgery
973 East Avenue
Rochester, NY 14607
Phone: (585) 244-1000
Fax: (585) 271-4786
Monday–Friday: 8:30 a.m.–5 p.m.
Travel for Plastic Surgery
Peace of Mind by Design
At the Quatela Center for Plastic Surgery, we take pride in providing unsurpassed concierge-level care for our out-of-town guests, who comprise more than 30% of our patients. For over 20 years, we have successfully aided in the planning and execution of travel arrangements to ensure our in-state, out-of-state, and international patients have an exceptional experience from start to finish. Our world-class plastic surgeons, knowledgeable Patient Consultants, and skilled support staff ensure that no matter where you are traveling from, you’ll find support and guidance that begins with a phone call and lasts a lifetime.
Traveling Here for Surgery Easy as 1-2-3
Details matter, and we’ve covered them all so you can skip the hassle.
Step 1: Initial Consultation
Step 2: Planning Your Surgery & Trip
Step 3: Surgery & Recovery
Step 1 Initial Consultation
Your initial consultation marks the beginning of your journey to a more confident you. Our Patient Consultants are here to guide you through every step of this process. Here is what to expect:
I. Submit an Inquiry
Call us at (585) 244-1000 or use our online form to request a consultation. Choose the “Virtual Consultation” option. Please provide us with your name, email address, phone number, procedure of interest, and any additional details you think would be helpful. Once you submit the form, a Patient Consultant will contact you within 24 hours.
II. Introductory Call
During this initial call, a Patient Consultant will gather information regarding your goals for cosmetic surgery. You will receive a preliminary price range for your surgery, details regarding your procedure(s) of interest, information on both initial and long-term healing, and specifics related to your surgery.
If we determine you are a candidate and you are ready to move forward in the process, we will schedule an in-person or virtual consultation depending on the procedure you are considering and your personal preference; certain procedures require an in-person consultation.
Whether in-person or virtual, the consultation is a comprehensive appointment that involves a full health intake, a discussion of your goals and expectations, an assessment, and a surgical recommendation.
In Person
If you choose to travel by car or plane for your consultation, we will help you arrange lodging for your stay. During the in-person consultation, you will meet with your Patient Consultant, tour our historic mansion, and meet one-on-one with one of our renowned plastic surgeons.
Virtual
We conduct virtual consultations using the Nextech online communication platform. You will need a smartphone (iPhone or Android), tablet, or computer with a web camera. We will email you a link for your appointment; you do not need to download an app.
III. Preparing for a Virtual Consultation
If you are having a virtual consultation, you will need to take care of the following in advance:
- Complete an online health history and patient intake forms, including our consent to participate in a virtual visit/consultation.
- Submit your photos at least 48 hours before your consultation to give our team time to review. See our photo guide for details.
- Plan to be in a private, well-lit room during your virtual consultation.
- Allow 1 hour for a typical virtual consultation.
- We strongly recommend connecting to Wi-Fi to avoid service interruptions during your visit.
IV. What To Expect
During your consultation, you will meet with a member of our staff, a Patient Consultant, and one of our plastic surgeons.* Each of our plastic surgeons has their own dedicated Patient Consultant. A typical consultation proceeds as follows:
- Review your health history: A staff member will review your health history before you speak with your plastic surgeon. Please have the names of any medications you take at hand.
- Meet with a plastic surgeon: One of our plastic surgeons will talk with you about your aesthetic goals and procedures of interest, determine whether you are a good candidate, recommend a personalized surgical plan, and describe what to expect during recovery.
- Breast and body procedures: You may be asked to disrobe so that Dr. Koenig, Dr. Amalfi, or Dr. Krasniak can evaluate you thoroughly and recommend a treatment plan.
- Facial procedures: Dr. Quatela, Dr. Lee, or Dr. Montague may use digital imaging software during or after your appointment to help simulate possible outcomes.
- Review costs and payment options: After meeting with your surgeon, your Patient Consultant will present you with a personalized surgical proposal based on the agreed-upon treatment plan. We offer patient financing through CareCredit® and Prosper to ease financial concerns for interested patients.
- Discuss logistics: Your Patient Consultant will advise you how far out your surgeon is booked and review a travel plan with related recommendations.
- Review other preparations: If you need a specific medical clearance or imaging before surgery, your Patient Consultant will give you directions on appropriate timeframes.
*NOTE: If you are interested in a procedure with Dr. Quatela, you will start with an Image Enhancement Session with his dedicated Patient Consultant Brooke, who has worked with him for nearly 20 years, instead of an initial consultation. During this appointment, Brooke will discuss your concerns, goals, and procedure options, perform imaging, and review pricing. If you decide to move forward, Brooke will schedule a consultation with Dr. Quatela to finesse your surgical plan. Because Image Enhancement Sessions give patients a better understanding of their procedure(s), they feel more relaxed and able to concentrate on getting to know Dr. Quatela during the initial consultation.
“Dr. Quatela and all his staff are absolutely wonderful!! I am so pleased with my rhinoplasty results and the follow-up. As an out-of-town patient, The Quatela Center made it very easy for travel and follow-up visits.”
Bright989945 on Realself.com
Step 2Planning Your Surgery & Trip
Next comes the exciting part: getting ready for your trip! Your Patient Consultant will assist you with the following every step of the way:
I. Schedule Your Surgery
After your consultation, you can schedule your surgery at your convenience. While most patients book during their consultation, we will not pressure you to move forward. Your Patient Consultant will give you a comprehensive pre-operative checklist, including necessary medical clearances, a list of medications to avoid, and instructions for optimal recovery.
II. Schedule Your In-Person Consult and Pre-Op Visit
We require an in-person consultation and a pre-operative visit with your surgeon before surgery at no additional cost. Sometimes, patients can combine these appointments with their travel for surgery. Your Patient Consultant will assist you with these logistics.
IMPORTANT: After the pre-op visit, our surgeons reserve the right to alter surgical plans to fit the patient’s needs better.
III. Arrange Payment (and Financing, if desired)
We require payment in full before the day of surgery, typically at the pre-op appointment. Your Patient Consultant will review your payment and financing options and help you arrange the one that works for you.
IV. Make Your Travel Plans
Your Patient Consultant is experienced in helping patients from all over the world plan travel to our practice and home again. She will provide recommendations for flights, transportation, and lodging based on your anticipated needs before and after surgery and assist you with appropriate scheduling plans.
Local Travel
While there are numerous plastic surgery practices in Upstate New York, none have a team of plastic surgery specialists or a facility quite like ours. Our Rochester location is easily accessible from Buffalo and Syracuse and offers a tranquil environment outside the urban bustle. Visit the following pages for helpful local travel information:
Transportation
Your Patient Consultant will help you arrange transportation for your trip that may include:
- Flights to/from Rochester International Airport (ROC)
- Ground transportation
- Car rentals
V. Plan Your Stay in Rochester
Your Patient Consultant will help you decide whether to stay in our onsite lodging or a nearby offsite option. She can also recommend local attractions, restaurants, and activities based on your needs and interests. Visit our Accommodations & Attractions page for more information.
Note: If you are staying offsite after surgery, you must designate an adult caretaker, friend, or family member who will transport you there.
- Private Onsite Accommodations: For added convenience and comfort, we offer our patients an option to stay in a medically supervised setting at our private post-operative recovery suite, the Carriage House. Conveniently located adjacent to the Lindsay House, the Carriage House offers comfort for guests traveling alone or without the benefit of family or friends in the Rochester area. Our staff is happy to assist you with overnight arrangements if you’d like the peace of mind that having a registered nurse nearby on your first post-operative night may provide.
- Offsite Accommodations Options: To assist you with your stay in Rochester, we have secured special rates with premier hotels close to our facility. Each option includes amenities to enhance your stay. Remember to mention the Quatela Center when booking to secure the discounted rate. Please ask your Patient Consultant for more information. While we do not have any relationships with specific Airbnb or VRBO rentals, we can recommend areas in and around Rochester.
Experience the Historical Lindsay House, Meticulously Restored to a World-Class Aesthetic Destination
Step 3 Surgery & Recovery
Your surgery will take place at the Lindsay House Surgery Center, our private, onsite, state-of-the-art AAAHC-accredited ambulatory surgery center.
Transportation the Day of Surgery
Our dedicated, highly trained team will ensure you feel comfortable throughout your surgical experience while maintaining the highest safety standards. You will be discharged on the same day as your surgery.
- If you stay at the Carriage House, a nurse will take you there directly from our surgical center.
- If you stay offsite, you will need transportation from or accompanied by, a designated caretaker. (You will not be discharged to a taxi, hotel shuttle, Uber, etc., on your own.)
Around-the-Clock Aftercare
Our physicians and medical team are here to assist you through every step of the process. We will call you on the night of surgery to check in on your progress.
Business hours:
- Call our office at (585) 244-1000
- Use the Klara app by clicking the Message Us button at the bottom right of the screen. We review Klara messages during office hours (Monday–Friday: 8:30 a.m.–5 p.m.).
Weekends and outside of business hours:
Call our on-call EMERGENCY line at (585) 258-4851
Post-Operative Appointments
Your Patient Consultant will create an appointment schedule for in-person visits during your time in the area and virtual visits after you have returned home. These visits help us ensure you are healing as expected and have any concerns addressed promptly.
Are You Ready To Get Started?
To begin your life-changing plastic surgery journey with the Quatela Center, request a virtual or in-person consultation using our online form or call our office at (585) 244-1000 to schedule an appointment.
