Emergency Phone: In case of an emergency, please contact our office or professional answering service at 258-4851.
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Patient Care Coordinator
973 East Avenue
Rochester, NY 14620
Offices are open Monday through Friday, 8:30 AM to 5:00 PM. To schedule an appointment, please Contact Us or call (585) 244-1000. If it is necessary to cancel an established office visit, we appreciate 24 hours notice.
A complimentary consultation with our Patient Care Coordinator provides all the need-to-know information about cosmetic, reconstructive and nonsurgical treatment. Before making a trip to Lindsay House, we encourage you to talk to our Patient Care Coordinators to learn as much as you can about our services. They reviews details about plastic surgery procedures and consults with our cosmetic surgeons daily to obtain answers to your questions. Their attention to detail results in smooth transportation, convenient consultations, preoperative appointments and procedure scheduling, as well as financial arrangements and comfortable accommodations. They are experts at reviewing before-and-after photos that pertain to your individual concerns. Our plastic surgeons fully support their skills with computer imaging to give you a look at what is possible with a cosmetic procedure.
Computer imaging isn't about technology. It isn't about hardware and software. It isn't about a pretty picture. It's a way you can communicate "the picture you have in your mind" to your plastic surgeon and obtain your surgeon's opinion of a realistic result.
We take your photo with a digital camera and present your image on a computer screen. Using the technology available, we modify your image to demonstrate possible surgical outcomes. Computer imaging allows us to present a side-by-side before-and-after image. Using these images, you help us learn exactly what you are trying to achieve.
As we listen to your concerns and learn about your expectations, we use computer imaging to help you understand your options. Both you and your plastic surgeon benefit. As your board certified surgeon learns more about what you have in mind, you discover what the realistic possibilities are. With the capability of computer imaging we are able to produce a range of treatment outcomes.
Once the images of your potential results are presented, we encourage you to take time to consider them and ask questions. As we review your images together, we use this time to listen and answer questions and discuss options. For example, some patients have done extensive research, have put a great deal to time and thought into their decision, have realistic expectations and are ready to proceed with their cosmetic surgery. Others may like what they see but are not ready for surgery. Having a consultation and computer imaging does not mean you are ready to sign up for a plastic surgery procedure.
Limitations of Computer Imaging
Like all technology, computer imaging has its strengths and limitations. One limitation of computer imaging can be an implied promise to make you look exactly as the image appears on the screen. It goes without saying that the process of changing an image on a computer screen is quite different from the surgical process. Plastic surgeons may be limited by the anatomy that is presented to them, wound healing, a patient's general state of health and compliance with postoperative instructions among other factors. The image you see on the computer screen is not a guarantee of a surgical result.
Imaging is not great for all procedures. The plastic surgery procedures best demonstrated by computer imaging are nose (rhinoplasty), facelift and chin implant surgery. In the right hands, computer imaging is used to present a natural image (not an idealized image) of what is possible with cosmetic surgery. "In the right hands" is no small part of the previous statement. Creating a realistic postoperative image requires knowledge of facial anatomy and limitations of the surgery. Also, the modified image presented is highly dependent on your plastic surgeon and staff's ability and experience with the software.
A word of caution
As much as we enjoy connecting with patients through a discussion of computer imaging, a word of caution is in order. All good surgeons will tell you this: Do not decide to have cosmetic surgery based on a computer image. Computer imaging is only one component of the entire process of educating yourself about cosmetic surgery.
Computer imaging should be used to compliment a review of Before & After photos, a consultation with your board certified surgeon, a complete examination of your features, a review of your past medical history, your skin type and a discussion about what the realistic possibilities are for you. Your decision about cosmetic surgery should also be based on the research you have done including the surgeon's credentials, the facilities accreditations and how you feel about your contact with the plastic surgeon and staff.
It all comes back to listening
We have found that it is best for our patients to tell us when and if they are ready for cosmetic surgery. Some patients are ready to schedule cosmetic surgery after their first consultation. Others elect to proceed conservatively perhaps with a temporary and reversible improvement through our Medical Spa, such as Botox. If and when the time is right, patients let us know they are ready for a cosmetic surgical procedure.
Time and again in our practice we see that, if the patient is in control and makes the decision how best to proceed, we end up with a satisfied patient. And let's face it
a satisfied patient makes what we do enjoyable. We get to know our patients and share in their happiness following a procedure. It's rewarding to see renewed confidence and watch self-esteem soar. So, we want to make sure you are comfortable with your treatment plan before you make a decision about having cosmetic surgery.
For many patients, computer imaging is a FUN part of their consultation. It gives them a first peek at the improvements that are possible. If you have questions about computer imaging or would like a complementary computer imaging session, please don't hesitate to Contact Us. We welcome your questions and comments.
YOUR Photo Analysis
Before coming to Lindsay House some patients request feedback on their photographs. If you wish to send photos by email or postal mail, make sure photos are of the highest resolution. It's a good idea to send a duplicate photo since unfortunately we can not guarantee return of photographs. Please include specific details on what you would like to correct or improve. One of our plastic surgeons will review your photos and our Patient Care Coordinator will contact you.
For your protection, we must offer a word of caution. Whether from Lindsay House or elsewhere, a telephone call from a physician or staff member based on your photographs should not be taken as medical advice. No photograph or telephone discussion can replace a face-to-face consultation with a physician. Although we want to help in any way we can - and in that spirit provide feedback and suggestions based on your photograph - the information given has inherent limitations. Feedback provided to you based on your photographs is done so without the benefit of all the information required to make an informed opinion of what would be the best course of action for you.
Why Travel to Lindsay House?
Whether you travel to Lindsay House or another facility, don't let travel costs be the determining factor in selecting your surgeon. Select your plastic surgeon and facility based on experience and qualifications, not location. When you compare the costs, travel expenses are small compared to the confidence of selecting a qualified and experienced surgeon. If you want to schedule a consultation, we can help you make the arrangements.
Arrange a Trip to Lindsay House
Contact our office at (585) 244-1000 or Contact Us. If you want a call back, please let us know your phone number and the best time to contact you.
When you are ready to schedule a consultation, our Patient Care Coordinator offers experienced travel assistance including help with lodging and travel arrangements. She will answer your questions and provide specific information such as how long you should stay in Rochester, transfer to and from the airport and any other details to make your trip easy and comfortable.
Accommodations are comfortable and convenient for Lindsay House clients. The Strathallan, located "just down the street" provides upscale, affordable accommodations for Lindsay House visitors. For added convenience following ambulatory surgery, some patients elect to stay the first night in our Carriage House, located adjacent to the Lindsay House. For guests without the benefit of family or friends in the Rochester area, our staff will be happy to assist you with arrangements for a smooth, restful experience following your procedures. Most patients stay in Rochester about a week to ten days following surgery.
So, whether you are traveling just across town or from far away, just give us a call and we'll "accompany" you right to our door.
Confidentiality is so important at the Lindsay House. Recently a polling group not hired by or associated with Lindsay House performed an independent study. When people were randomly asked about Lindsay House, our compliance with confidentiality was one of their top responses. Although many of our patients are readily recognizable, you will never know that they receive care at Lindsay House. Whether you visit us for cosmetic, reconstructive surgery or nonsurgical treatment, confidentiality is always our top priority.
We are proud of our national accreditation with the American Association for Ambulatory Healthcare (AAAHC). But what does AAAHC mean to you?
First it means that patient safety and welfare are our first priority. The AAAHC performs frequent inspections. We must continually demonstrate that we maintain the highest standards of care as set by the AAAHC. It also means that the highest national level for ambulatory surgery centers approves of our standards of care. We voluntarily submit to AAAHC inspections to assure us we are doing everything in our power to make each patient's experience the best it can be.
Because we are an AAAHC accredited facility we are able to attract highly skilled and experienced staff. We have more control over scheduling to meet individual patient needs. We maintain a facility that truly is state-of-the-art with equipment and supplies that are routinely inspected for safety and quality to make your procedure goes smoothly. Wherever you elect to obtain your care, be sure that it has a system of inspections by an outside agency (such as AAAHC) that sets the standard of care at the highest national level.
We have admitting staff privileges at all the major hospitals in Rochester including the University of Rochester Medical Center, Highland Hospital, Rochester General and Park Ridge Hospital. We also serve in faculty positions at these hospitals. We are affiliated with all of the area health networks including Strong Health, ViaHealth and Unity Health System. Elective reconstructive procedures that require hospital admission with 24-hour nursing care are arranged in advance at one of the area hospitals.
We accept most major insurances for payment of medical procedures. Cosmetic procedures are typically not covered by insurance. If you are considering coming to Lindsay House, contact us to receive information about our fees or any additional information. Payment for cosmetic services is required in advance. In addition to Visa and Mastercard we also provide a variety of financing options including the Cosmetic Fee Plan with low monthly payments and low fixed interest rates.
Contents of this website are protected by Copyright(c) 2002 by the Quatela Center for Plastic Surgery. All Rights Reserved.
This website and the Quatela Center for Plastic Surgery, Hair Restoration Institute, Lindsay House Medical Spa and the Vein Center of Western New York will adhere to all legal privacy requirements, as well as make every effort possible to assure the privacy if information submitted to this website or contained in any of our patient files.
We have systems in place to protect this website from those that would seek to obtain information from it.
It you are on our mailing list please be assured that we will not share our mailing list, including your e-mail address, under any circumstances with third parties.
We will not intentionally use identifying information about that you may have submitted to this website and any private information, including photographs or text that you send to us, will not be posted on the website.
We will use general information supplied by you as part of our goal of answering questions or providing general advice.
To the extent that we conduct surveys, they will be done on an anonymous basis and used in a summary form without identifiers.
Electronic enhancements such as cookies, IP addresses, and the ability to send portions of our website to a friend will be handled in a way that will assure your confidentiality. We pledge to you that we will not use personal information about you in any way that will allow it to be obtained by others.
We accept and agree to all state and federal laws relating to the confidentiality of information provided by our patients and agree that personal information supplied to us by non-patients will be treated in a confidential manner as well.
What plastic surgery does not do
The fact that an advertisement containing "before" and "after" photographs shows a dramatic improvement doe not necessarily mean that every patient will have an improved outcome, nor does it mean that all plastic surgeons will be able to achieve that outcome.
The reason for this is that people's bodies are different, and the same surgery can achieve a very different result on one person that it does on another.
It is also important to know that within the field of plastic surgery the skills required for various kinds of operations differ widely. Thus, the plastic surgeon who may be able to achieve a successful result for one kind of problem may not be able to do so for another.
In evaluating plastic surgeons, the following criteria are not relevant to making the right decision:
1. The price charged.
2. The diplomas earned or the societies to which the surgeon belongs.
3. The hospital where the surgeon has privileges.
4. The location of the practice.
5. What he says to you concerning his experience.
On the other hand, his ability to show you through photographs results he has obtained for his patients, as well as reports of satisfied patients are important.
The photographs shown on this website are intended to be examples of work performed by Lindsay House Plastic Surgeons and Staff unless otherwise noted and will provide you with some opportunity to evaluate outcome. The purpose of the photographs is to show you what some patients have been unable to achieve under some circumstances. It remains important, however, for each patient to temper his or her optimism and expectation with the reality that despite best efforts, good outcomes are not always attainable.
The most important part of the process of deciding whether or not to undergo a procedure is the conversation you have with the surgeon after he has evaluated your case. The physician should provide you with the benefits and potential risks, as well as the limitations of any proposed surgery.
The purpose of this section of the website is not to provide you with specific medical advice. The purpose is, however, to assist you in selecting the right surgeon and in realizing the risks and benefits of any elective procedure, such as plastic surgery.
We think it is important to understand the limitations as well as the potential benefits of plastic surgery. Most patients have unrealistic expectations concerning the outcome of a plastic surgery procedure. The outcome rarely lives up to the patient's hopes and expectations. All operations have a downside potential. As with many choices throughout life, the decision on having plastic surgery should be made after weighing whether the benefits of the surgery outweigh the risks and the potential downside.
Copyright 2010 Quatela Center for Plastic Surgery